Return & Exchange

At Bbee Beauty, we take pride in the quality of our products and want you to feel confident in your purchase.

If for any reason you are not satisfied with your order, please review the policy below.

Return Eligibility

• Returns are accepted within 14 days of delivery.
• Items must be unopened, unused, and in original sealed condition.
• Items returned in used or opened condition will not be accepted.

To initiate a return, please contact us first with your order number and reason for return.

Returns sent without prior contact may experience delays in processing.

Hygiene Restricted Products — Lash Category

Due to hygiene and safety standards — and in accordance with UK cosmetic hygiene regulations — all Bbee Beauty lash products (including 3D Mink Strip Lashes, Pre-mapped Lashes, Half Lashes, and Cluster Lashes) are final sale and are not eligible for return or exchange once opened or removed from their sealed tray.

Only unopened lash products in their original sealed condition may be considered for return eligibility, subject to inspection and approval.

Defective or Incorrect Items

If an item arrives damaged or incorrect, please notify us within 48 hours of delivery.

We will review the case and arrange a replacement or solution where appropriate.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for processing once your return has been inspected and accepted.

Shipping costs are non-refundable.

Non-Returnable Items

• Opened lash products
• Used items
• Items not in original packaging
• Promotional items / free gifts
• Any product showing signs of wear, handling, or tampering

We are committed to providing a premium customer experience and fair policy structure for all clients.

If you have any questions regarding returns, feel free to contact us [email protected] — we’re here to help.